350 S. Chancellor Street
Newtown, PA 18940


206 Otter Street
Bristol, PA 19007


215-968-7477
215-788-4596
609-386-4658

206 Otter Street
Bristol, PA 19007


350 S. Chancellor St.
Newtown, PA 18940


215-968-7477

Take our Survey

How are we doing?

At Harris Comfort, your feedback matters. We like to hear your thoughts on how we’re doing and always appreciate it when you take the time to share them. A convenient and easy way to do this is to take our short online survey. Your feedback will help us serve you even better, and in return, you will be entered in our monthly contest drawing. Thank you for taking the time to give us your feedback.

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SERVICE INFORMATION


(check all that apply)
Heating oil delivery
Service call
Equipment Installation
Other

BEFORE SERVICE

Please rate our service from 1 (poor) to 5 (excellent) by clicking on the appropriate circle. If the question does not apply, please click on the "N/A" cicle.

1 2 3 4 5 N/A
Your phone call was answered promptly.
The customer service representative understood your needs.
The customer service representative answered all of your questions.
The customer service representative was polite, helpful and attentive.
The customer service representative connected you with the appropriate party, if needed.

DURING SERVICE

Please rate our service from 1 (poor) to 5 (excellent) by clicking on the appropriate circle. If the question does not apply, please click on the "N/A" cicle.

1 2 3 4 5 N/A
The service was performed in a timely manner.
The person who performed the service was knowledgeable.
The person who performed the service understood your needs
The person who performed the service was polite and attentive.
The person who performed the service was courteous and respectful.
The person who performed the service was neat and well groomed.
The person who performed the service explained the work to be done.
The person who performed the service had all the parts I needed.
If the parts were unavailable, the person who performed the service was able to secure the parts quickly.
The Harris Comfort service van was clean and in good condition.
The Harris Comfort service van was parked in an appropriate location.

AFTER SERVICE

Please rate our service from 1 (poor) to 5 (excellent) by clicking on the appropriate circle. If the question does not apply, please click on the "N/A" cicle.

1 2 3 4 5 N/A
The person who performed the service answered all your questions to your satisfaction.
The person who performed the service left your home in the same condition as when he/she arrived.
The person who performed the service completed his/her job promptly.
You received a follow-up call from Harris Comfort after service was performed.

ABOUT OUR TECHNICIAN

Please click on either the "Yes" or "No" circle for the following statements.

The person who performed the service in my home: Yes No
Smoked cigarettes while working.
Ate or drank while working.
Used foul or disrespectful language while working.
Cleaned up the work area when finished.

FOR OIL DELIVERY ONLY

Please rate our service from 1 (poor) to 5 (excellent) by clicking on the appropriate circle. If the question does not apply, please click on the "N/A" cicle.

1 2 3 4 5 N/A
(For COD customers) My oil was delivered when Harris Comfort said it would.
(For automatic delivery customers) My oil was delivered when my tank was one-quarter full or less.
(If you saw the Harris Comfort delivery truck) The truck was clean and in good condition.
(If you saw the delivery person) The delivery person was neat and well-groomed.
The delivery person completely filled my tank.
The delivery person left my property in good condition.
The delivery person left a delivery ticket in the proper location.
The delivery ticket was not damaged by rain or snow.
The delivery ticket was neatly completed and easy to read and understand.

CUSTOMER SATISFACTION

Please rate the following statements from 1(not at all likely) to 5 (very likely).

1 2 3 4 5 N/A
I am satisfied with the service I received from Harris Comfort.
I would use Harris Comfort for this service again.
I would use Harris Comfort for additional services
I would recommend Harris Comfort to a friend.
Already a customer
Direct mail
Referral
Newspaper
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Yellow Pages
Other

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